{"id":692,"date":"2024-05-01T17:33:04","date_gmt":"2024-05-01T15:33:04","guid":{"rendered":"https:\/\/blueroyalcharter.it\/?page_id=692"},"modified":"2024-05-15T13:39:54","modified_gmt":"2024-05-15T11:39:54","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/blueroyalcharter.it\/es\/refund-and-returns-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"692\" class=\"elementor elementor-692\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e45f6af e-flex e-con-boxed e-con e-parent\" data-id=\"7e45f6af\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a37b830 elementor-widget elementor-widget-spacer\" data-id=\"6a37b830\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5eed65f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5eed65f2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11d7742a\" data-id=\"11d7742a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1341f1a elementor-widget elementor-widget-spacer\" data-id=\"1341f1a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3290a03e elementor-widget elementor-widget-text-editor\" data-id=\"3290a03e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BIENVENIDOS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-310d31a0 elementor-widget elementor-widget-text-editor\" data-id=\"310d31a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pol\u00edtica de devoluciones y reembolsos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-52e9b52 e-flex e-con-boxed e-con e-parent\" data-id=\"52e9b52\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbe3d23 elementor-widget elementor-widget-text-editor\" data-id=\"cbe3d23\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fecha de entrada en vigor: 01\/05\/2024<\/p><p><strong>1. Pol\u00edtica de reembolso<\/strong><\/p><p>En Blue Royal Charter, nos esforzamos por garantizar su satisfacci\u00f3n con nuestros servicios de excursiones en barco por el Lago de Como. Entendemos que pueden surgir circunstancias que requieran cambios en sus planes. Por lo tanto, hemos establecido la siguiente pol\u00edtica de reembolso:<\/p><p><strong>1.1 Opci\u00f3n de pago completo:<\/strong><\/p><p>Si ha abonado el importe total de la reserva, tendr\u00e1 derecho al reembolso \u00edntegro si cancela su reserva en un plazo de 72 horas antes de la visita programada.<br \/>Las cancelaciones realizadas fuera del plazo de 72 horas dar\u00e1n lugar a la retenci\u00f3n de 30% del valor total del servicio.<br \/>1.2 Opci\u00f3n de pago parcial (Dep\u00f3sito 30%):<\/p><p>Si ha optado por realizar un pago parcial de 30% del valor total del servicio, se aplica la misma pol\u00edtica de reembolso:<br \/>Se reembolsar\u00e1 el importe \u00edntegro de las cancelaciones efectuadas en un plazo de 72 horas antes de la visita programada.<br \/>Las cancelaciones realizadas fuera del plazo de 72 horas dar\u00e1n lugar a la retenci\u00f3n del dep\u00f3sito inicial 30%.<\/p><p><br \/><strong>2. Proceso de reembolso<\/strong><\/p><p>Para solicitar un reembolso, siga estos pasos:<\/p><p>P\u00f3ngase en contacto con Blue Royal Charter por correo electr\u00f3nico o por tel\u00e9fono para iniciar el proceso de reembolso.<br \/>Facilite los datos de su reserva, incluido el n\u00famero de reserva y el motivo de la cancelaci\u00f3n.<br \/>Los reembolsos se tramitar\u00e1n en un plazo de [insertar plazo, por ejemplo, 7-10 d\u00edas laborables] a partir de la fecha de cancelaci\u00f3n.<br \/>Los reembolsos se efectuar\u00e1n por el m\u00e9todo de pago original utilizado para la reserva.<\/p><p><strong>3. Excepciones<\/strong><\/p><p>Aunque nos esforzamos por complacer a nuestros clientes en la medida de nuestras posibilidades, determinadas circunstancias pueden justificar excepciones a nuestra pol\u00edtica de devoluciones. Estas excepciones incluyen, entre otras, las siguientes:<\/p><p>Condiciones meteorol\u00f3gicas extremas que impidan la realizaci\u00f3n segura de nuestras excursiones en barco.<br \/>Problemas mec\u00e1nicos imprevistos en nuestros buques que obliguen a cancelarlos.<br \/>Cualquier otra circunstancia que la direcci\u00f3n de Blue Royal Charter considere excepcional.<br \/>En tales casos, se informar\u00e1 a los clientes con prontitud y se ofrecer\u00e1n alternativas o reembolsos \u00edntegros, seg\u00fan proceda.<\/p><p><strong>4. 4. Informaci\u00f3n de contacto<\/strong><\/p><p>Para cualquier consulta sobre nuestra pol\u00edtica de reembolso o para solicitar un reembolso, p\u00f3ngase en contacto con nosotros utilizando la siguiente informaci\u00f3n:<\/p><p>Carta Real Azul<br \/>Tel: +39 347 995 40 63<br \/>Correo electr\u00f3nico: info@blueroyalcharter.it<\/p><p><strong>5. Modificaciones de la pol\u00edtica<\/strong><\/p><p>Blue Royal Charter se reserva el derecho de modificar o actualizar esta pol\u00edtica de reembolso en cualquier momento sin previo aviso. Cualquier cambio ser\u00e1 efectivo inmediatamente despu\u00e9s de su publicaci\u00f3n en nuestra p\u00e1gina web. Es responsabilidad de los clientes revisar esta pol\u00edtica peri\u00f3dicamente por si hubiera actualizaciones o revisiones.<\/p><p>Al hacer una reserva con Blue Royal Charter, usted reconoce que ha le\u00eddo, entendido y acepta cumplir con los t\u00e9rminos y condiciones descritos en esta pol\u00edtica de reembolso.<\/p><p>Carta Real Azul<\/p><p>Este documento describe la pol\u00edtica de reembolsos y devoluciones para los servicios de excursiones en barco de Blue Royal Charter en el Lago de Como. Tenga en cuenta que esta pol\u00edtica est\u00e1 sujeta a cambios, por lo que se recomienda a los clientes que la revisen peri\u00f3dicamente para conocer las actualizaciones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>WELCOME ON Refund and Return Policy Effective Date: 01\/05\/2024 1. Refund Policy At Blue Royal Charter, we strive to ensure your satisfaction with our boat tour<span class=\"excerpt-hellip\"> [...]<\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-692","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v24.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Blue Royal Charter<\/title>\n<meta name=\"description\" content=\"Explore Lake Como aboard our elegant wooden boat. You will fall in love! 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